FAQs
How long do I have to wait before my console is returned to me in working condition?
The couriers generally take 24 hours each way, and our average repair times are between 1-2 working days. In total, the whole process will take on average between 3-4 working days.
The same part of my console has become faulty again after repair but is still under the guarantee period, how do I resolve this?
The warranty covers your unit for the repairs carried out by us only. If the same fault occurs, it is covered by our warranty. All warranties are Return To Base (RTB) warranties. If reported and arranged for return within 7 days of receipt of the device, the return collection shall be covered by us. Anytime after this, courier costs associated with returns are to be met by the customer.
What do I receive as proof of my guarantee and payment?
We send you an automated email with your receipt; we try to cut down on the amount of paper we use, if you want you can print off the email as proof. Also we have all the details of your repair stored on our secure database.
What if my console has more than one fault?
Send us the console under ‘free inspection’. Once we receive your console we will assess the faults and contact you with a quote for repair.
What if my console can`t be repaired?
95% of all faults can be repaired - however, in the unlikely event we can’t fix your console Multitek Solutions will only charge for return delivery to cover the cost of postage subject to size and weight. Alternatively, if you do not wish to get your faulty console returned, we can safely recycle the unit for you, free of charge.
Are there any charges for return delivery?
If you are based in mainland UK, the return delivery is free providing your device is repairable.
How should I package my console?
For large consoles such as the PlayStation 5, please use the original packaging (i.e. the box your console was in when you purchased it), as we find this is the best way to ensure your console has sufficient protection in transit. If you do not have the original packaging, please use a box of a suitable size with a generous layer of protective packaging (i.e. bubble wrap) Please attach the postage labels on the front and back of your parcel.
How is my console returned to me?
We use Royal Mail 24hr Tracked Signature Delivery service to return all consoles. You will be emailed your tracking number when we have posted your console. Once you have been provided with a tracking number you can track your consoles delivery progress